A few thoughts from
Jon Flora, President & CEO

Best places. Best practices.

As I’m writing this, I have just received word that our organization – for the second year – has been named one of Washington’s Best Places to Work list by the Puget Sound Business Journal.

We are honored to be included in this recognition with companies large and small in the Pacific Northwest. This independent review affirms that our in-house culture is what drives us to put you first. Thanks to you and our partners for supporting all that we do. In this column last September, I wrote about our time-tested view that following Best Practices will almost always keep you out of trouble. Pulling credit reports on a regular basis and turning accounts over for collection sooner than later makes a big difference. A year later, that was pretty good advice!

We have been pleased to see most of you doing these things in recent months and weathering the current storm pretty well. Moreover, many of you are taking advantage of portfolio scoring and alerts products, sending accounts to Collections even sooner, updating your payment processing tools, and using our new lien services.  Way to go! We continue to believe that using these tools will guide good decision-making. If you’re interested in hearing more, let us know how we can help you stay on track.

The majority of our NACM BCS family appears to be doing well during this unique time in our history. We do, however, want to take a moment to acknowledge our members that are struggling during COVID. This is especially true with our friends in hospitality and travel-related companies.

Thousands of employees – including many of our colleagues and friends – are experiencing the struggles that come with furloughs and outright closure of companies. We continue to try hard to support and stay in contact with them but with very mixed results. Once someone leaves a company, we generally do not have contact information for them. This is where you can help!

If you know any furloughed or laid off credit professionals, please let them know that NACM BCS is here for them. We want to support them now and ultimately assist them in their return to work. Just drop an email to: feedback@nacmbcs.org and we will follow-up.

Enjoy the end of your summer as you prepare for what will definitely be an interesting autumn.

As always, thank you for being part of NACM Business Credit Services. We appreciate you and your involvement in the credit profession.