Classification: Full-Time

Level: Experienced

Education Level: Associate’s Degree

Telecommuting: Allowed

Position Summary

The Regional Credit & Collections Specialist oversees credit risk of customers and advises on the course of action for credit applications. The Manager supervises outstanding account balances and commences appropriate actions to ensure collection of slow paying or high-volume accounts.


  • Analyze new credit applications, which will include credit investigations and limit recommendations
  • Monitor and adjust credit limits for existing customer base as needed
  • Credit granting authority up to $150K without further approvals required
  • Work with more senior department staff to determine when additional security is required to mitigate risk, gather security as directed
  • Determine when to place customers on credit hold
  • Review orders failing credit validation to determine if they can be released
  • Make collection calls to follow up on past-due or exceeding credit limit customers
  • Work closely with the Cash Receipts department to accurately process payments as well as communicate with customers on the various payment platforms available to them
  • Meet Company and Department goals to ensure the portfolio maintains a high level of success
  • Provide a professional, courteous customer service experience to our internal & external customers
  • Communicate frequently with internal partners to aid in dispute resolution, account concerns, etc.
  • Complete account reconciliations as needed
  • Prepare monthly aging report and concern reports within established timelines

Job Requirements

  • 2 – 5 years in a credit granting role preferably in a building construction environment
  • College certificate or diploma – business related (Finance, Accounting, Administration) desired
  • Confident negotiating skills for collecting accounts in arrears
  • Microsoft Office proficient
  • Familiar with ERP systems
  • Ability to think independently as well as work with a team
  • Ability to nurture and develop both internal and external customer relationships
  • Professional demeanour and appearance
  • Clear verbal and written language skills
  • Ability to work in a high-volume environment
  • Preferably resides in PST time zone

The Offer

  • Competitive salary
  • Healthcare – we offer multiple options and Convoy picks up a generous amount for single, couple or family coverage
  • Insurance benefits and employee assistance program
  • 401K – save for retirement with a traditional 401K account or Roth 401K – you are eligible after 90 days employment and Convoy matches a portion of your contribution
  • Time Off – Everyone needs time away from work to recharge and be with family and friends – receive a generous amount of paid holidays
  • Referral Bonus Program
  • Paid training/tuition reimbursement – Ready to further your education?
  • Open door policy in a supportive and encouraging work environment
  • Overtime available in peak periods
  • Internal Promotions

Additional information

Convoy can be a job… or a career. Find out more at

Company overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem solving and fun place for our customers to conduct business.

As an Equal Employment Opportunity (EEO) employer, Convoy Supply Inc. provides job opportunities to qualified individuals without regard to race, color, ethnicity, religion, gender, sexual orientation, national origin, age, marital status, physical or mental disability, familial or military status, in accordance with applicable federal, state and local EEO laws. All candidates for employment must successfully complete pre-employment drug testing and background verification before employment is finalized.


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