Monitor collection assignments (claims) using computers and a variety of other automated systems. This includes using skip tracing systems or other general public databases.
Locate and notify customers/debtors of delinquent accounts by mail, telephone, or email in order to solicit payment.
Confer with customers/debtors by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Advise customers/debtors of necessary actions and strategies for repayment of delinquent balances
Receive payments and post notes on the computer regarding customer/debtor accounts.
Record information about financial status of customers, as well as the status of collection efforts.
When necessary, contact NACM members (or other clients) regarding claim assignments, general questions, or offers of settlements by customers/debtors
- Three plus years collection experience is required
- Strong verbal, written and interpersonal skills
- Experience with and knowledge of bankruptcy laws
- Knowledge of state and federal commercial and consumer (FDCPA) collection laws
- Knowledge of local lien and bonding requirements
- Strong work ethic
- Experience at skip tracing and working with public databases for tracing
- Ability to work independently and as part of a team, focusing on quality customer service. Takes initiative to improve processes, as needed.
- Must possess a positive attitude
- Collections are time sensitive requiring skill in organization and management of time & effort
- Demonstrated problem-solving skills
- Able to negotiate and handle disputes between client and debtor
- Ability to listen well, take detailed information and communicate clearly
- Basic computer, excel and collection software skills a plus
Paul Krause, Collections Manager at 206-728-6324 – email@example.com