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Successful Collection Negotiations (Webinar)
January 25, 2018 @ 12:00 pm - 1:30 pm
Successful Collection Negotiations
Join us for our Webinar session at no cost if you are a current NACM Member.
Speaker: Robert Schultz, Managing Partner, Cutting Edge Business Resources and Solutions
If you are involved in the collection process at any level, effective negotiation is an essential part of your success. 30 year credit and finance veteran Robert Shultz will share his time-tested negotiation tools and techniques to help you improve your collection results.
Robert will address these key negotiation skills:
- Advanced preparation for collection efforts
- Effective written & telephone communication techniques, including the Do’s and Don’ts
- Negotiation tactics
- How to create a win-win environment