Job Title: Credit Department Manager

Classification: Full-Time

Level: Experienced

Salary: $80,000 – $110,000 DOE

Position Summary

HD Fowler Company is seeking a full-time in-office Credit Department Manager who will be responsible for managing the company’s credit and collection operations at our Corporate Offices in Bellevue, Washington.

This role establishes and maintains credit granting policy consistent with company objectives and enforces proven and reasonable collection practices. The Credit Department Manager is instrumental in safeguarding company assets by minimizing bad debt losses, controlling credit risk and overseeing the collecting of past due balances in a timely manner. The role is further nuanced by very long customer relationships and at times getting creative to find solutions that are a win-win for both our customers and HD Fowler. This position reports to the VP of Finance, works in tandem with another department manager and oversees 4 staff members.

HD Fowler is a family-owned company that has been in business for over 100 years and a premier distributor of water and wastewater solutions in the Northwest region. We have a company culture that values and encourages your initiative, excellent customer service and willingness to learn. At HD Fowler, we love to grow and promote our most valuable resource, our people, from within.

Key Responsibilities

  • Select and hire employees for the credit team.
  • Train and evaluate employees to enhance their performance, development, and work production. Address performance issues and make recommendations for personnel actions.
  • Maintain strong cash flow through efficient collections.
  • Work with sales team and account managers to resolve disputes raised by the customer.
  • Review delinquent accounts and initiate collection activity.
  • Prepare lien and bond claims as needed.
  • Monitor the status of lien and bond claims.
  • Remove bad debts and pursue legal remedies for non-payers.
  • Obtain security interests where necessary such as letters of credit or personal guarantees.
  • Control bad debt exposure and expenses.
  • Review credit applications and establish credit limits on customer accounts.
  • Periodic credit reviews of existing customers.
  • Manage and maintain positive relations with customers.
  • Supervise correction of errors including misapplied payments, sales tax and discounts.
  • Supervise customer requests for correspondence including copies of statements, invoices, and credit memos.
  • Supervise maintenance of customer files; name, address and tax status of all accounts.
  • Seek out and communicate opportunities to continuously improve, standardize and streamline the company’s A/R administrative and collections processes.
  • Use appropriate metrics to set department goals and evaluate performance of department’s collection activity.
  • Provide monthly reports for management.
  • Other duties as assigned by executive level management.

Job Requirements

  • In-depth understanding of general accounting terms, as well as the philosophies behind accounting procedures, account set up and structures.
  • Ability to train and coach staff in all aspects of company credit policies/procedures as well as how to achieve the best collection results.
  • Proven collection techniques and negotiation skills to work with difficult/troubled accounts.
  • Extensive credit knowledge in order to assist stakeholders in decision-making responsibilities.
  • Acute attention to detail and high accuracy within accounts.
  • Thorough and detailed communication, including follow-up.
  • Strong ability to troubleshoot discrepancies.
  • Excellent organization and prioritization skills in order to manage high volumes.
  • Awareness and understanding of the impact of A/R work on other departments and to our business as a whole; particularly aware of the work of the sales team.
  • Respectful handling of confidential and highly sensitive information; recognizing the need for and earning the trust of management.
  • Ability to build trust and relationships with long-standing customers.
  • Keeps the company’s best interest in mind.

Compensation & Benefits:

  • Salary DOE: $80,000 – $110,000 per year
  • In-Office Hours: Monday – Friday between 7AM-5PM
  • 8 Paid Holidays
  • Competitive Medical, Dental & Vision Benefits
  • Flex Spending Programs for health and dependent care
  • $100k Group Life and AD&D Insurance – Premiums paid by the Company!
  • Generous Paid Time Off Accrual starting at 120 Hours per year (plus 10 hours at 90 days!)
  • Generous Discretionary Bonuses and Retirement Profit Sharing
  • Traditional 401(k) & Roth with up to 5% company match
  • Gym membership reimbursement up to $50 per month
  • Access to wide variety of training and skills programs
  • Safe and engaging work environment

HD Fowler is proud to be an Equal Employment Opportunity (EEO) Employer committed to providing a diverse and inclusive environment free of discrimination and harassment. We respect and embrace the unique backgrounds, talents, and perspectives of all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability or any other protected characteristics.

We promote a drug & alcohol-free workplace; all job offers are contingent on results of drug screening.

Company Website:

3633 136th Place SE, Suite 100
Bellevue, WA 98006
United States

Application Process

Apply Online or Text “CreditMgr” to 425-230-6711 to apply today!