Credit & Collections Manager – Tacoma, WA


Reported 2/4/2020


This position is responsible for managing the team and activities of the Carlile Transportation Credit and Collections department, reporting and collection of trade account receivable assets and control of credit extension.


  • Operate safely and in compliance with all established HSSE policies and procedures
  • Manages the Credit and Collections team member daily activities an approves team time cards and leave requests
  • Actively involved with recruiting, retention, mentoring and training of credit associates, performance management, appraisals and wage recommendations
  • Develops team members emphasizing quality, continuous improvement, key employee retention and high performance
  • Empowers employees to take responsibility for their jobs and goals; delegates responsibility and expects accountability and regular feedback
  • Acts as a key liaison with other departments, communicates and works with commercial team to facilitate timely collection while maintaining positive customer relationships
  • Monitors credit and collection processes and operations; solicits and looks for opportunities for continuous improvement
  • Prepares weekly reports, including aging with detail and trend analysis, and reports finding to CFO
  • Leads teams’ efforts to collect past due balances from delinquent customers
  • Provides guidelines and develops procedures for internal and external requirement with the goal of maximizing cash flow
  • Participates in negotiations and authorizes settlements
  • Develops and administers strategies and standards governing skip tracing and collections calls/letters, ensuring compliance with the legal collection process
  • Assists in determining the organization’s tolerance for credit risk and establishes policies governing the extension of credit
  • Promotes and pursues continued education with NACM (National Association of Credit Management)
  • Perform all other duties as assigned

QUALIFICATION (Education, Experience, and Certificates)

  • Bachelor’s degree in Accounting or related field
  • Experience may be substituted for the degree requirement on a 1:12 basis (one year of experience for every one year of education required for degree completion)
  • Six to eight years professional credit or accounting experience
  • Five years previous supervisory/management experience


  • Comprehensive knowledge of Credit and Collection concepts, principles, practices and governing laws
  • Solid accounting understanding and knowledge of common practices
  • Excellent organizational skills
  • Proficient with MS Office Suite including Excel, Word and Outlook
  • Excellent negotiation skills
  • Experience with ERP systems
  • Demonstrated strong analytical and problem solving skills
  • Exceptional verbal, listening and written communication skills
  • Ability and experience to foster team work and lead a goal oriented team


  • Communication: Express ideas in a clear, concise and convincing manner. Exercise good writing, speaking, and listening skills. Use good judgement as to what to communicate and the best approach. Foster an open communication environment.
  • Interpersonal Skills: Treat others with courtesy, sensitivity, and respect. Build and maintain strong relationships. Be friendly, approachable, humble, and authentic. Have an awareness of your own strengths and weaknesses and strive for improvement.
  • Respect: Treat people at all levels and all walks of life with respect. Listen for understanding.
  • Trust: Earn the trust of others by being well intentioned and fair in all dealings. Follow through on commitments. 
  • Accountable: Hold yourself and others accountable for measurable high quality, timely and cost effective results. Accept responsibility for mistakes and continuously strive to improve.
  • Continuous Improvement: Performs and models Carlile’s continuous improvement process and behaviors. Solicit and encourage improvement suggestions from team members. Ensure target condition and improvement efforts are aligned with higher level goals.
  • Lead and Develop: Commit to developing yourself and others. Plan for succession and provide opportunities for professional growth.


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office related devices. The job is performed under minimal temperature variations and in a generally hazard free environment.


Carlile will make a reasonable accommodation(s) wherever necessary for all employees or applicants with disabilities, provided the individual is otherwise qualified to safely perform the essential duties and assignments connection with the job and provided that any accommodations made do not impose an undue hardship on Carlile.

  • Full-Time
  • Tacoma, WA, USA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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