Job Title: Credit Associate II

Classification: Full-Time

Level: Experienced

Education Level: Associate’s Degree

Salary: Hourly

Position Summary

Carlile is a trucking and logistics company that’s proudly Alaskan. Headquartered in Anchorage, we seek people who share our values and take pride in being professional. We value safety, reliability, dedication to our organization, and industry-leading innovation. We look for pride, integrity, grit, and approachability. We provide a wonderful work life balance for our team members. We want you home with your family each night. If you’re looking for a long-term career – on the road or in the office – this is a unique place to build one.

Essential Duties

  • Operate safely and in compliance with all established HSSE policies and procedures
  • Provide excellent customer service when dealing with credit issues in a fast-paced credit department.
  • May provide training, leadership, or mentoring to Credit Associate I
  • Post funds electronically from banks, credit cards, lock boxes, ACH and wires, terminal deposits and record monetary transactions
  • Maintain accurate and updated account records, initiate contact to resolve delinquency issues, and keep portfolio under targets
  • Initiates collection action by contacting customer, collaborating with the sales team, and securing payments according to company policy
  • Audit and review contract terms for sales, service, and credit against approved relationship check lists, and takes corrective action to resolve variances with team members
  • Gathers critical credit data and evaluates new customer application for extending credit terms and limits based on credit worthiness
  • Engage with third-party payors and customer payment portals to ensure timely payments
  • Research, identify, and resolve root causes for invoice disputes
  • Research and reconcile customer payment remittance posting issue to resolution
  • Provide clear communication and record all dispute contact notes in the appropriate system
  • Collaborate with Credit Manager on customer accounts, collection efforts, and outside collections/bankruptcies
  • Contribute to and promote ongoing continuous improvement efforts for the department
  • Other duties as assigned by immediate supervisor


  • Two to four years previous work experience in credit or related field
  • Associates degree in accounting or related discipline preferred
  • A combination of work related experience and/or education may be substituted

Knowledge, Skills and Abilities

  • Must be proficient in MS Office suite of applications including Word, Outlook and Excel
  • Working knowledge of computer-based accounting systems and their use
  • Proven ability to multi-task and work under pressure while meeting deadlines
  • Demonstrated attention to detail and work in a timely, accurate and efficient manner
  • Must work independently, be self-motivated, be a problem solver and goal oriented, and also work in a team environment
  • Must prioritize daily tasks and assignments
  • Must adapt to change in a positive and constructive manner
  • Excellent verbal, written and listening communication skills.
  • Must work well with internal departments, vendors, and customers
  • Must have an enthusiastic and positive work attitude with strong interpersonal skills
  • Must have excellent customer service skills
  • Ability to exhibit a professional attitude and appearance
  • Ability to read and comprehend simple instructions, short correspondence, and memos

Application Process

Apply Online!

2301 Taylor Way
Tacoma, WA 98421
United States