This position is responsible for supporting NorthStar Energy’s shared service Credit and Collection function at the direction of the Credit Manager.
Summary of Essential Job Functions
Maintain credit files for all consumer and commercial accounts, including but not limited to system maintenance of customer account information such as name, address, telephone, contact information, closing of accounts, etc.
Process new customer applications, review submission – ensuring all necessary documents are provided for a credit decision to be determined: recommend credit approval/limit for Credit Manager for review and approval.
Set up new customer accounts in system once approved.
Monitor and contact assigned customers regarding payment status to ensure invoice payment is received within terms. Reconcile customer accounts that have disputes or billing issues and address concerns with internal and external customers. Provide customer service and account reconciliation.
Make direct calls for collection purposes, skip tracing, process demand letters and submit seriously delinquent accounts to outside agency for collection once approved.
Assist and work with sales and our sites’ office staff to request collection or issue resolution assistance as needed.
Partner and coordinate with internal customers on credit questions, account disputes, and processes.
Identify issues attributing to account delinquency, recommend solutions and discuss them with Credit Manager.
Process Energy Assistance Heating Fuel Grants/Notice of Action paperwork.
Confer with credit associations and references to exchange credit information on mutual customers.
Provide support, including special projects and ad hoc requests, for Credit Manager and Credit Analyst as necessary.