Category - Jon’s Blog


History Repeats Itself…Credit Professionals Beware!

A few thoughts from Jon Flora, President & CEO I had a great high school history teacher. He would sit up on a bookcase and, with arms waving, lecture from on high about our Founding Fathers, the Westward expansion, and great truths such as innocent until proven guilty. His enthusiastic lectures instilled in me a lifelong …


Surcharging is here…And, we’re the first to try it

A few thoughts from Jon Flora, President and CEO Over the last two years, much has been presented about credit card surcharging. Clearly, most of you are tired of paying the fees for taking credit cards. We have been fielding a lot of calls from members and customers about how to implement a surcharging program. Especially …



A few thoughts from Jon Flora, President & CEO Author’s note:  I’m not a big fan of internet acronyms but, in this case, it just works. This summer I vacationed on a boat in the wilds of northwestern British Columbia. No cell service. No email. Very little thinking of work. It was great. One night, while …


July is a Special Month in Seattle

A few thoughts from Jon Flora, President & CEO I’m writing this month leveled off at 35,000 feet on my way home from National Credit Congress. If you were there, especially for our exclusive kick-off party, thanks for coming. I hope you enjoyed the speakers and presentations. Reading the inflight magazine, I noted that our …


June has a LOT to offer

An early summer view from Jon Flora, President & CEO It’s hard to believe 2018 is already almost half over. In the last couple of months, we’ve had the opportunity to spend time with many of our members in Hawaii and Washington. It was great seeing everyone.  We especially appreciate your suggestions on how we can better …


Some “Great” Ideas From Seattle’s Proposed Employee Head Tax

A few thoughts from Jon Flora, President & CEO It’s May. Longer days, more sun and Opening Day of Boating Season. It just doesn’t get much better in Seattle. Our Annual Seminar is next week, on Monday, May 7. There is still time to register for what will be a great afternoon of education, networking, …


Data. Oh, for the good old days.

A few thoughts from Jon Flora, President & CEO Many of us have had some exposure to the Equifax data breach. Now, news of Facebook’s alleged mishandling of customer data has caught the attention of the Federal Trade Commission, Congress and others. And just a few days ago, word came that Boeing had been hacked. Ties with …


A few thoughts from Jon Flora, President & CEO In recent weeks, our Washington members have received requests to contact state legislators about bills having a negative impact on NACM member companies and employees. YOU have made a difference. The Washington Legislature now has a Democratic majority in both the House and Senate. Governor Jay …


Women in the Credit and Collections Industry

A few thoughts from Jon Flora CEO, NACM Business Credit Services If you walk around our NACM BCS office, you will see some really cool framed photographs from the earlier days of our association. Two characteristics are notable from the 75 year-old black-and-white images: The people shown are mostly men. Well dressed in three-piece suits, …


The Secret of Getting Ahead

Welcome to 2018 A few thoughts from Jon Flora, President & CEO As we set 2017 adrift on an iceberg and welcome 2018, I turn to Mark Twain considered by some to be “the father of American literature.” His writings, now more than century old, remain as relevant today as when he wrote them. “The secret …

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