A few thoughts from
Jon Flora, President & CEO

A year ago, we were looking forward to having 2019 go into the history books. I can’t remember why but it was definitely time to end it. And then along came 2020.

Who would have thought that the New Year would be a Steven King novel?

Just the other day, I was talking with one of our Alaska members reflected who reflected on her experience at our annual Hawaii Credit Forum–held last January. We agreed that the conference got the year off to a good start. When we landed back in Seattle the first week of February, the last thing we expected was that our normal lives were about to be turned upside down and inside out.

For our NACM families, friends, and colleagues who have had COVID, we hope you are well. Your stories made an indelible impact on us. For those still wrestling with the virus, please know that we are holding you close in our thoughts and prayers.

If you have been furloughed, laid off or are struggling to find work, we stand ready to help you however we can. Please get in touch. You can also check out our Jobs page and attend our FREE webinars to stay connected to the industry.  We are a resource for you.

After Washington’s Governor sent us home in March, it was quiet for a few days. But, the following week, the calls and emails began anew with vigor. Beyond the normal Customer Care requests, many of the phone calls had nothing to do with credit. People just wanted to talk to someone. For those first couple of months, we sometimes felt a little like therapists and hopefully we were helpful to you. Truth be told, we needed and wanted to talk to you, too. The experience really spoke to why we have this association of good friends, colleagues, and partners.

As the months have passed, we have all found our own ways of dealing with COVID. Zoom calls, a walk around the neighborhood, a gratitude journal. Whatever the manner of coping, most of us have tried different ways to keep it all together, stay level-headed, and focus on good things.

News of vaccines certainly is welcome. Yet, the likelihood that we’ll be dealing with the pandemic for much of 2021 seems to be quite real. That means we are going to keep trying different ways to help our members and customers. You can expect periodic phone calls from us just to check in and see how we can be of service to you. Don’t be shy. Tell us what you need. If we can deliver it, we will.

We are also looking at new and different educational opportunities. Our 2021 Monthly Webinar series will have new topics and new presenters. For several of them, you will want to invite your company’s leadership. We will also begin offering new online courses in the New Year. If you have ideas for other offerings, please let me know via email at jonf@nacmbcs.org.

The coming holidays will be different this year. Although festivities will be curtailed, the spirit and meaning of the season remains stronger than ever. We might have to work a little harder, but this is still a time to be grateful for all we have in our lives, to share with those in need, and celebrate our faith and friendships.

For all of us at your association, I wish you a Merry Christmas, Happy Hanukah, and a joyous holiday season. Thanks for being part of NACM Business Credit Services.